Terms and Conditions

HOW TO ORDER

When stock is available:

  • Select the correct button, picture or URL of the plantain you prefer to access the ORDER FORM.
  • Read these TERMS AND CONDITIONS.
  • Select the product.
  • For ripe or mixed plantain use the Selvatica Plantain Ripening Chart below to confirm the Level of ripening available.
  • Select delivery day.
  • Select delivery time.
  • Enter your name.
  • Enter your correct 10 digit mobile phone number (Example: 090-1234-5678).
  • Enter your home number if applicable. This is optional.
  • Use the scroll button to select the correct prefecture. Regions marked (+2) require an extra 24 hours for delivery.
  • Enter your correct 7 digit postal code (Example: 〒123-4567).
  • Enter your complete address correctly. Incomplete or incorrect addresses will delay delivery.
  • Enter a valid email address in order to receive an email with the details of your order. This is optional.
  • Enter your Facebook name if applicable. This is optional.
  • If you require more than one box please place your request into the comments box.
  • Please select YES to confirm that you have read and accept the TERMS AND CONDITIONS.
  • Press the ORDER button to complete your order.
  • You will see the message: Your order has been successfully submitted. Thank you!
  • Please note that placing the same order several time may delay the delivery.
  • Please note that unit quantities displayed are to be used as an approximate indication only.
  • The product is based on the weight of the box in kilograms and not unit quantities.

REQUEST ARRIVAL NOTIFICATION

When stock is not available:

  • Select the correct button, picture or URL  to access the ARRIVAL NOTIFICATION FORM.
  • Please read these TERMS AND CONDITIONS.
  • Enter your name.
  • Enter your correct 10 digit mobile phone number (Example: 090-1234-5678).
  • Enter your Facebook name if applicable. This is optional.
  • Select the product you are interested in.
  • Press the REQUEST ARRIVAL NOTIFICATION BUTTON.
  • SMS text message: (Plátanos pedidos disponibles - Plantains orders available)
  • The above SMS text message will be sent to your mobile telephone as soon as plantain orders are available.
  • The message you receive may vary depending on your situation.
  • The ARRIVAL NOTIFICATION is not an order. You will need to confirm the details of your order once the plantains are in stock.

GREEN PLANTAIN

  • Green plantain is currently available in 22kg, 10kg and 7kg boxes.
  • Green plantain delivery is faster than the mixed or ripe plantain.
  • Green plantain delivery typically requires 2-3 days depending on when the order is placed.
  • Ideally the delivery should be completed within 24-48 hours of dispatch.
  • Time your plantain purchase appropriately to ensure you get maximum use out of your order.
  • For Saturday delivery please place your order latest Thursday morning.
  • For Sunday delivery please place your order latest Friday morning.
  • Make sure to store your plantain in ideal conditions.
  • During the autumn and winter seasons green plantain may not ripen naturally. This is due to cold and dry conditions.
  • During the spring and summer seasons green plantain may rapidly ripen. This is due to the hot and humid conditions.
  • If you require ripe plantain please refrain from ordering green plantain.

RIPE AND MIXED PLANTAIN

  • Ripe and mixed plantain are currently available only in 10kg boxes.
  • Ripe and mixed boxes are currently not available in 7kg or 22kg units at this time.
  • Ripe and mixed plantain are made to order. We require approximately 7 days lead time once the order is placed.
  • As soon as your order completes the ripening process we aim to dispatch on the same day.
  • Ideally the delivery should be completed within 24-48 hours of dispatch.
  • In order to continue the ripening process store the plantain in a warm location.
  • Green, ripe and mixed boxes are processed in different locations.
  • Season and weather conditions dictate the rate of ripening.
  • Ideal ripening conditions for plantains are a temperature of between 14-18°C and relative humidity of 90-95%.
  • Refer to the chart below for seasonal ripening level guidelines.
  • Time your plantain purchase appropriately to ensure you get maximum use out of your order.

SELVATICA PLANTAIN RIPENING CHART

  • Level 1 - All green <All year>
  • Level 2 - Light green
  • Level 3 - Half green <May, June, July, August, September, October>
  • Level 4 - Half yellow <May, June, July, August, September, October>
  • Level 5 - Green chip <November, December, January, February, March, April>
  • Level 6 - Full yellow <November, December, January, February, March, April>

DELIVERY

Japan Post is the delivery company.

  • Shipping is free in the Kanto, Chubu and Kansai regions.
  • Additional shipping cost and delivery time applies to regions marked (+2). Please refer to the map and chart below.
  • Payment is Cash on delivery (COD).
  • All prices include consumption tax of 8%.
  • Credit card payment is not currently available.
  • Delivery to U.S. military facilities is restricted. Please contact us before placing your order.
  • Delivery day and time is based on day of dispatch.
  • Delivery maybe delayed or impossible due to data error, traffic, weather and other unforeseen circumstances.
  • Early morning delivery of 08.00-12.00PM may not be available in some regions.
  • Shipping condition is room temperature.
  • Please make sure to be available on the day and at the time you requested the delivery.
  • If you miss your delivery look inside your post box for the red and white ticket pictured below.
  • Please contact us if you need assistance. Delivery will be attempted up to 3 times.
  • Undelivered boxes will be returned to the the warehouse.
  • Please contact us with a valid reason in order to resume the service.

HOKKAIDO
(¥1,000)
Hokkaido +2

TOHOKU
(¥500)
Aomori +2
Iwate +1
Miyagi +1
Akita +2
Yamagata +1
Fukushima +1

KANTO
(¥0)
Ibaraki +1
Tochigi +1
Gunma +1
Saitama +1
Chiba +1
Tokyo +1
Kanagawa +1

CHUBU
(¥0)
Niigata +1
Toyama +1
Ishikawa +1
Fukui +1
Yamanashi +1
Nagano +1
Gifu +2
Shizuoka +1
Aichi +1

KANSAI
(¥0)
Mie +1
Shiga +1
Kyoto +1
Osaka +1
Hyogo +2
Nara +1
Wakayama +2

CHUGOKU
(¥700)
Tottori +2
Shimane +2
Okayama +2
Hiroshima +2
Yamaguchi +2

SHIKOKU
(¥700)
Tokushima +2
Kagawa +2
Ehime +2
Kochi +2

KYUSHU
(¥700)
Fukuoka +2
Saga +2
Nagasaki +2
Kumamoto +2
Oita +2
Miyazaki +2

Kagoshima +2

OKINAWA
(¥1,200)
Okinawa +2

REFUND POLICY:

Please make sure to receive your delivery as originally scheduled. If you are unhappy with your order please contact us and we will do our best to fix it for you. Make sure to send an image of the plantains in the box within 24-48 hours of receipt. In case of a refund we can offer you a transfer to your bank account based on agreement. Inform us of your bank details at the time. Please note that post office accounts are not acceptable.

PRIVACY POLICY:

Your privacy is very important to us. We only use the information you provide to complete your delivery and inform you of future stock availability. We do not share or sell your personal information.

CHANGES TO THIS TERMS AND CONDITIONS:

If and when Platanosjapon.com makes changes to this site and its products and services, Platanosjapon.com may have to update this TERMS AND CONDITIONS to better reflect those changes. You should review this TERMS AND CONDITIONS from time to time. Your decision to continue using this site after this TERMS AND CONDITIONS is updated will signify that you have agreed to any new terms.